• All bookings are non-refundable.
  • Booking can be amended only online and at least 3 days prior to the date of your booking, changes will only be accepted for same sport, court and pitch type and rate conditions.
  • Booking is only confirmed when payment receipt is issued and the booking confirmation is sent to your registered email.
  • Allow yourself and your guests/visitors plenty of time to reach Dubai Sports World to ensure you are ready to start your game on time. Late arrival or delays: in case of late arrival, the DSW duty manager onsite will evaluate and potentially reduce the duration of your session, in its sole discretion.
  • Out of courtesy to other users, please keep all people associated with your booking clear of the courts and pitches until your booking is due to start. Kindly vacate the courts and pitches on time at the end of your booked activity.
  • Any personal adjustments to the existing court or pitch set up will be included in the activity period window (e.g adjusting the height of the volleyball nets).
  • For the benefit of all customers and staff, visitors to, and participants of, the booked activity must cooperate with and follow the instructions of the manager or staff on duty at all times.
  • Any public announcements, scores or amplified music must be kept to a minimum level. The duty manager is entitled to remove these speakers and microphone if the volume is disturbing the other guests.
  • All players, spectators and the accompanied visitors must follow the admission procedure and ensure valid information is provided to complete their check-in at the entrance, Dubai Sports World reserves the right to refuse the admission in failure to complete the check-in process. Avoid the queue and fast-pass check-in: Download Dubai Sports World app; complete the registration process and check-in prior your arrival.
  • Dubai Sports World and Dubai World Trade Centre cannot be held responsible for any sports related injuries, loss or damage caused or alleged to be caused directly or indirectly as a result of the use or interpretation of the material, or from taking part in any activity or event, including all DSW partner activities.
  • DSW shall not be liable for the actions, omissions, or advice of any third party that has been introduced by Dubai World Trade Centre to participants as part of DSW.
  • Dubai Sports World shall not be liable to any party for any losses damage or expenses arising out of any circumstance which may cause the facility to be temporarily closed.
  • Dubai Sports World shall not be liable to any party for the booking to be interrupted delayed or cancelled. Alternative slot, pitch and court bookings will be arranged in such situations.
  • DSW has limited number of sports equipment (e.g balls, shuttlecocks, rackets etc.) they are subject to availability, it is strongly advisable to bring your own sports equipment with you.
  • Eating and drinking on the courts or pitches is prohibited.

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